Returns and Refund Policy

Refunds

We do not offer refunds. However, we accept returns for products that are damaged in transit. To qualify, you must notify us within 48 hours of receiving the delivery.

Return Eligibility

•The item must be unused, in the same condition as when it was received, and in its original packaging.

•Intimate products are non-returnable due to sanitary reasons.

Required Documentation

To process your return, a receipt or proof of purchase is required.

Return Exceptions

Returns will not be accepted for:

• Items that are not in their original condition

• Items that are damaged or have missing parts for reasons not due to our error


Refunds (if applicable)

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be applied to your original method of payment within a specific number of days.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account to ensure it hasn’t been processed.

2. Contact your credit card company, as there might be delays in posting.

3. Reach out to your bank, as processing times may vary.

If you’ve followed these steps and still haven’t received your refund, please contact us for further assistance.

soapsbyeconation@gmail.com
Shipping Information

To return your product, please mail it to the following address:

D-1402, Blue Moon Homes, Rajnagar Extension, Ghaziabad - 201017, Uttar Pradesh, India

Shipping Costs

• You are responsible for paying the shipping costs for returning your item.

• Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.

Exchange Delivery Times

The time it takes for your exchanged product to reach you may vary depending on your location.

Recommendations for Returns

For items valued over ₹500, we recommend:

1. Using a trackable shipping service to monitor the return process.

2. Purchasing shipping insurance to safeguard your package against loss or damage.

Please note: We cannot guarantee that we will receive your returned item without tracking information.